ICUC - The global leader in social media management services.
Position Title: Account Manager
Position Type: Salaried
Reports to: Director, Client Services
As an ICUC Social Media Account Manager, you are on the front line, ensuring our client's needs are met and that we are delivering the best service possible at all times. We succeed or fail by our reputation. Your goal will be to retain and grow their business by identifying and implementing the ICUC services that will help them meet their goals.
You will work closely with our cross-functional teams to provide your clients with best-in-class service, building long-term client relationships in order to grow and develop each account.
You also need to be a strategic thinker whose knowledge of social media best practices, emerging technology, and trends will be at the heart of your ability to respond creatively to client briefs, aiming to become their go-to social expert.
Our Account Managers work across a diverse set of accounts; from full-scale, long-term projects for global brands such as The Walt Disney Company and Starbucks, to smaller scale campaigns for organizations such as the Salon and HelloWorld. These encompass a range of services, from pure social media moderation work with a focus on safety and brand protection to full implementation of social media engagement, insights and creative strategies.
ICUC is a performance-driven, results-focused organization. As an employee, you are 100% autonomous and 100% accountable. This means you are trusted to determine when, where, and how to work to accomplish what you were hired to do. With a strong grasp of budget and project management, you will have overall responsibility for the efficient running of your accounts and continued growth of ICUC’s reputation for quality.
You must have account management experience with the responsibility for major brands, operating as a primary client contact and working with senior client stakeholders. You will be able to demonstrate a passion for all things Social.
ICUC is the global leader in Social Media solutions for over 15 years. To date, ICUC consists of over 600 people, in over 35 countries, covering 50 languages around the clock. In an environment where the only constant is change, we create common ground between brands and audiences across communities and social media. Fueled by an unique culture built in and around meritocracy, we bring the passion, the know-how and the balance necessary to maintain the charted course we set for ourselves: to be the best, we employ the best. Are you ready to be part of the Team ICUC?