Dentsu Aegis Network

Reporting Analyst

Job Locations 3 weeks ago(1/29/2018 12:27 PM)
Requisition ID
Posted Date
Data, Insights & Analytics
1 South Station



ICUC - The global leader in social media management services. 



Position Title: Reporting Analyst 
Position Type: Salaried
Reports to: Head of Insights

Location: Remote


Duties and Responsibilities

As an ICUC Reporting Analyst: your primary focus is to create and prepare client and internal reports.


Your primary day-to-day tasks will focus on:

  • Develop, deliver, compile data, & produce daily, weekly, monthly & quarterly reports on feedback from participants as required.
  • Providing insights and recommendations based on qualitative and quantitative data. Identify trends in social media based on data and metrics.
  • Compiling and preparing reports, and advance reporting materials , methods and capabilities. Producing, visualizing and analyzing metrics for client reports.
  • Optimizing the use of reporting templates. Looking for ways to make the reporting easier and more efficient.
  • Monitoring and reporting on social media industry trends, new platforms and technologies.
  • And other tasks that will come up in an experienced, fun, entrepreneurial company.


Success Measurement

Targets will include

  1. Reporting Efficiency

2.Exceeding Reporting Deadlines

  1. Less than 1% reporting errors

Reporting Lines & Management Expectations

  • You will report directly to the Head of Insights  but also work closely with Client Services
  • The role requires a confident self-starter approach, but support is available at every opportunity.
  • We value innovative thinking and the pace of the business requires a focused, get-on-with-it attitude.

We encourage feedback and issues should be raised as soon as possible to ensure quick resolution.



Qualified candidates will have to possess the following

  • Must have at least 1+ years of experience within a similar type of environment.
  • Proficient in one or more of the following: Google Analytics, Facebook Insights, Twitter Analytics, Sprinklr, Crimson Hexagon, Radian6/Social Studio, Excel, Powerpoint
  • Strong time management skills with the ability to plan, prioritize, multitask, monitor, and respond to changes quickly in a fast paced, entrepreneurial environment.
  • Ability to manage tight timelines, both solo and within a team, collaborate with other departments  virtually, with the confidence to take the lead and guide other employees when necessary.
  • Strong sense of account ownership and pride in work.
  • High level of accuracy & attention to detail.
  • Friendly, diplomatic, and imperturbable self-starter with the willingness and desire to take initiative and get the job done.
  • Proficient in the use of MS Office Suite, Google Docs or similar.

Social Media

  • Proficiency with social media platforms - must have a Twitter and Facebook account and be a regular user of these and other social media sites.
  • Excellent knowledge of current events.



  • Must utilize a desktop computer or laptop meeting the minimum system requirements:
  • Running the latest version and update of the Operating System.
  • 4GB of RAM or more.
  • Must have an active and updated version of an anti virus software and ad-blocker.
  • Subscribe to high speed internet - minimum 30 mbps, or higher.
  • Must have adequate headset/mic. Webcams not required but encouraged.



  • Must be able to speak and write in English. Additional languages are considered a plus.
  • Excellent written, verbal and interpersonal communication skills with a high level of proficiency in written communication.



  • Respect: you give it, you get it, you live it.
  • You leave your ego at the door and play nice with others.
  • Excel at building and maintaining relationships, online and off.

The candidate will be required to successfully undergo a Criminal Record Check.


As a member of the Dentsu Aegis Network, ICUC is a global leader in social media management.  We minimize risk by providing intelligent services powered by real people - everyday. Our four services include Content Moderation, Community Management services, Social Listening and Social Media Customer Service. Real people. Real safety. Real confidence. We are ICUC. Acting as the eyes and ears for our clients, we are a social media services company that leads the world’s biggest brands through the integration and execution of successful marketing campaigns. Learn more about what we do at, like us on Facebook, and follow us on Twitter - @ICUC or on our company


ICUC is a Dentsu Aegis Network company, the 3rd largest marketing network in the world with 23,000 employees across 110 countries.


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