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Creative Account Director

Creative Account Director

Requisition ID 
# of Openings 
Job Locations 
Posted Date 
Account Management & Client Services
Office Location 
43 Front Street East

More information about this job




The purpose of this role is to drive business growth by unlocking the client’s business opportunity and Isobar's capability, to deliver outstanding client service, innovative and ambitious client solutions which have business value to clients at the heart.


  • Delivers innovative and ambitious, strategic and commercial solutions that balance client and agency values working closely with colleagues and clients
  • Owns relationships with mid-level clients on a day to day basis.
  • Builds strong client relationships as a trusted advisor with senior client and industry stakeholders
  • Deepens the relationship to ensure retention and growth
  • Manages team to ensure they also build strong relationships with their counterparts to deliver outstanding client service
  • Immerses self and team in clients’ business: understanding their challenges, objectives, external economic environment, markets they operate in, competitive threats and relevant partner agencies; knows their business model, how it is performing and what success looks like; knows client’s products inside out and applies this knowledge to deliver innovative, ambitious client plans and service;
  • Creates the conditions for great work and champions great work;
  • Works seamlessly with other OPCOS and markets as needed to ensure best in class delivery
  • Uses account plans to stimulate and track future work; manages resources effectively
  • Understands client commercial framework and works with senior account leadership to ensure business is run profitably
  • Improves client satisfaction to expand existing revenue streams and build new ones
  • Manages systems for forecasting accurate spend and track progress
  • Translates agency strategy into innovative, executionable business plans for own client that deliver business value
  • Identifies business development opportunities (current and new clients) - use knowledge of Isobar products and services to influence and contribute to innovative, ambitious and value drive solutions
  • Acts as ambassador for Isobar externally


  • 6-8 years’ experience, preferably within an agency environment
  • Strong teamwork and collaboration (within agency and with partner agencies)
  • Experience of managing teams
  • Experience of working with and managing clients
  • Strong production experience (mass and digital)