Dentsu Aegis Network

  • Bilingual Content Specialist

    Job Locations 8 months ago(2/21/2018 3:50 PM)
    Requisition ID
    2017-11684
    Posted Date
    Content Marketing
    Category
    Remote Canada
  • Overview

    ICUC

    ICUC - The global leader in social media management services. 

     

     

      

     

     

     

     

     

    Position Type: Hourly/Remote

     

    Do you love social media and social networking? Would you like to help manage the online reputation of some of the world’s largest brands? If so, icuc.social is looking for a Bilingual Content Specialist.

     

    We are seeking self-motivated, creative, forwarding-thinking and organized individuals to join a busy team. You will be given the opportunity to work with a diverse group of people and a variety of clients in an ever-changing industry.

    Responsibilities

    Position Overview:

    • Enforce the online community's safety and usage policies across multiple content areas.
    • Monitor the activities and responses to posts on client's social media platforms as well as act quickly and gracefully to resolve any customer or criticism posted on social media.
    • Build meaningful connections and encourage community members through dialogue and messaging.
    • Identify behavioural and technical issues, patterns, and trends in the community.
    • Proactively escalate issues, observations, opportunities and insights through the relevant channels

    Qualifications

    • Must be fluent (verbal and written) in English and French.
    • Strong familiarity with business applications of social media platforms (Facebook, Twitter, YouTube, LinkedIn, etc.)
    • Positive attitude, detail and customer oriented with good multitasking and organizational ability
    • Strong decision making skills coupled with good judgment.
    • Ability to multitask in a fast paced, entrepreneurial environment.
    • Good sense of decorum & brand appropriateness.
    • Friendly, diplomatic, & imperturbable self-starter with the willingness & desire to take initiative & get the job done.

     

    As a member of the Dentsu Aegis Network, ICUC is a global leader in social media management.  We minimize risk by providing intelligent services powered by real people - everyday. Our four services include Content Moderation, Community Management services, Social Listening and Social Media Customer Service. Real people. Real safety. Real confidence. We are ICUC. Acting as the eyes and ears for our clients, we are a social media services company that leads the world’s biggest brands through the integration and execution of successful marketing campaigns. Learn more about what we do at http://icuc.social/, like us on Facebook, and follow us on Twitter - @ICUC or on our company

     

    ICUC is a Dentsu Aegis Network company, the 3rd largest marketing network in the world with 23,000 employees across 110 countries.

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